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Point of Contact
Masgenta
Handcrafted elegance and enduring style in every piece.
Masgenta Email
masgentastore@gmail.com
FAQ
US Shipping Time:
7-14 Days Shipping Time.
If your order doesn't arrive before 14 Days, please contact us and we will fix your issue.
Email: masgentastore@gmail.com
Once you place your order, you will have 3 Business Days to cancel it.
If you want to cancel it after the 3 Days, you will have to contact the Masgenta Staff.
Email: masgentastore@gmail.com
As soon as your order is processed and ready to ship, you will receive an email or text with the tracking info of your order so you can keep up with the delivery status.
Important: If there is no information about your order status it might be because the carrier hasn't updated the Tracking Info.
Email: masgentastore@gmail.com
In case of receiving a wrong or damaged product in your order, please contact the Masgenta Staff and we will fix your issue.
Email: masgentastore@gmail.com
If there is no information about your order status it might be because the carrier hasn't updated the Tracking Info.
It can take up to 3 Business Days for the information to show up.
If after 3 days no information is showing, please don't hesitate to contact us.
Email: Masgentastore@gmail.com